Genesys Cloud - Main

Hi, 

Is there a way to switch on an automated notification to the evaluator once a consultant does an Agent Review and saves. 

Currently, the team are going in to look and review whether a consultant has reviewed and made comments, though we would like this as a notification within Genesys - is this possible?

Thanks, 
Jess 

#QualityManagement

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Jessica Blanck
PICA Group
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The data is contained in the evaluation participant data, but not really exposed in the UI except in one location - in the Evaluation tab in the agent performance for a single agent. 

 Otherwise, you need to look at using the API and filter for: 

agentHasRead

Boolean

Whether the evaluation has been read by agent.

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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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