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  • 1.  Quality Assurance Automated Evaluation reporting availability

    Posted 6 hours ago

    I came across this regarding availability of reporting for automated evaluations Will reports include auto-complete evaluation data? - Genesys Cloud Resource Center

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    Will reports include auto-complete evaluation data? - Genesys Cloud Resource Center
    Genesys Cloud quality management reports will include auto-complete evaluation data by mid-Q2 2026, enabling comprehensive quality performance analysis.
    View this on Genesys Cloud Resource Center >

     

    But I can't find out where on the roadmap would those reports include automated evaluations? Does anyone know or have read it somewhere? 

    Thanks in advance.


    #AIConfiguration
    #Reporting/Analytics

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    Amit Deepchand
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  • 2.  RE: Quality Assurance Automated Evaluation reporting availability

    Posted 2 hours ago

    Hello Amit, 

    I believe this is still in development with no official release date as of yet. As a note this is not going to be a separate line item. It will be treated as a core platform enhancement to the existing Quality Management reporting infrastructure. For now I would keep an eye on the Genesys Cloud Release notes for any more information. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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