Original Message:
Sent: 05-05-2023 12:06
From: Herrick Mai
Subject: Quality Evaluation Form Comment Section
Hi Cherri,
Just wanted to inform you that the test is working on a fix and should be out by late next week.
Thanks again.
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Herrick Mai
Genesys - Employees
Original Message:
Sent: 05-05-2023 10:52
From: Herrick Mai
Subject: Quality Evaluation Form Comment Section
Hi Cherri,
I have the team testing this out, I'll provide an update on this shortly. Appreciate your patience on this.
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Herrick Mai
Genesys - Employees
Original Message:
Sent: 05-04-2023 10:06
From: Cherri Lindquist
Subject: Quality Evaluation Form Comment Section
I tested again this morning - ours is still saying 'supervisor' Hoping there is someone on the Genesys team that can assist with getting it back to 'evaluator'
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com
Original Message:
Sent: 05-02-2023 09:23
From: Cressida Gioiella
Subject: Quality Evaluation Form Comment Section
Good Morning,
I just tested this in our production environment, we are not seeing what you are experiencing. We have a comment box for our evaluators with the wording of "overall evaluation comments and the agent still is showing as "agent comments".
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Cressida Gioiella
Massachusetts Mutual Life Insurance Company
Original Message:
Sent: 04-28-2023 08:31
From: Cherri Lindquist
Subject: Quality Evaluation Form Comment Section
Good Morning Community-
I have been having agents ask about the comment section at the bottom of evaluation forms. I thought it said 'evaluator comments' . Now it says 'supervisor comments' It is rare that we have a supervisor do the evaluations and its creating some confusion on role titles of those who are are doing the evaluations.
Does anyone else have this same issue? Should we add this to the idea portal for a change?
#QualityManagement
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Cherri Lindquist
Clinical Director of Nursing
Company Nurse, LLC
clindquist@companynurse.com
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