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  • 1.  Quality Evaluation Rescoring After 45 Days

    Posted 05-09-2021 23:16
    No replies, thread closed.
    We complete quality evaluations in two parts - the first is following the call and the second is following a CSat process which follow the fulfillment of the service request. The second part of the evaluation can be longer than 45 days after the original call or original evaluation. When attempting to rescore an evaluation after 45 days, we are receiving an error message saying "Evaluation can not be scored because it was created more than 45 days ago." Is there a configuration or setting that can be changed to allow us to rescore an evaluation after 45 days or more?
    #QualityManagement

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    Michael Boyd
    Logan City Council
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  • 2.  RE: Quality Evaluation Rescoring After 45 Days

    Posted 05-09-2021 23:46
    No replies, thread closed.
    HI Michael

    No, that's a system wide global setting:

    https://help.mypurecloud.com/articles/re-score-interaction/


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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 3.  RE: Quality Evaluation Rescoring After 45 Days

    Posted 05-11-2021 04:19
    No replies, thread closed.
    Hi Michael,

    That's correct. GC evaluations limited with 45 days.

    We in Noralogix designed separate solution for Quality Evaluations
    Dashboard https://www.youtube.com/watch?v=rStayi_Dw_s 
    Report https://www.youtube.com/watch?v=1D6lyb3pMc8

    You are welcome to contact me on email below so we can discuss how we can extend our solution for your scenario.



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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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    Original Message


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