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  • 1.  Quality Management Permissions Without CX 3 License?

    Posted 07-07-2022 13:16
    No replies, thread closed.
    Hi Team- Hoping for some help...

    There is a ton of interest from executives and non-contact center staff to view/listen to interactions (does not have to be live monitoring). Is there a set of permissions I can give them without using up CX 3 licenses?  We have about 50 administrative personnel eating up our contact center seats. I modified the Quality Evaluator role, but it still says it requires the CX3 License.

    Appreciate any feedback you may have on how you license executives or give marketing teams specific access. Thanks!
    #QualityManagement

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    Naila Mendenhall
    AAA Washington
    Business Analyst
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  • 2.  RE: Quality Management Permissions Without CX 3 License?

    Posted 07-07-2022 15:33
    No replies, thread closed.
    Hi Naila

    You are probably better off looking at an integration to something like an S3 bucket in AWS and potentially PowerBI etc for those non-contact centre people.  For even basic interaction detail viewing you need the CX# licensing.

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    Vaun McCarthy
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    Original Message


  • 3.  RE: Quality Management Permissions Without CX 3 License?

    Posted 07-07-2022 20:49
    No replies, thread closed.
    Hi Vaun- Thank you so much for the response! I will definitely look into the integration. Have a great day!

    ------------------------------
    Naila Mendenhall
    AAA Washington
    Business Analyst
    ------------------------------

    Original Message


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