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Quality Policies Metered Evaluation

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  • 1.  Quality Policies Metered Evaluation

    Posted 07-19-2018 13:39
    No replies, thread closed.
    In Quality Policies Metered Evaluations - is the number of evaluations per EVALUATOR or 1 Per time interval?

    I have it set both ways and people are either getting WAY too many (some a few every hour for the same evaluatee) or not getting any at all.

    I'm looking to have 1 evaluation every 7 days for each elevator (I have 3 to 5 elevators per policy) in the policy. Each time I set this up - it's wrong.
    Any suggestions?

    Metered Evaluations

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    Nicole Waiksnoris
    PwC
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