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  • 1.  query api for the agent group that answered a call in queue (conversation)

    Posted 01-25-2026 08:15
    No replies, thread closed.

    I'm trying to find how to query the API for the agent group the answering agent was part of (the group that "answered" the call).


    #Reporting/Analytics

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  • 2.  RE: query api for the agent group that answered a call in queue (conversation)
    Best Answer

    Posted 01-26-2026 07:52
    No replies, thread closed.

    Hi Shaul

    Perhaps you could look at the "conversation calls history" API and use the group option get that information.

    https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations-calls-history

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: query api for the agent group that answered a call in queue (conversation)

    Posted 02-05-2026 05:14
    No replies, thread closed.

    It doesn't seems that this shows the agent group.

    Does any one knows if this information is even collected?



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    Shaul Livshits
    IT, Avaya Support Specialist
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    Original Message


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