It doesn't seems that this shows the agent group.
Does any one knows if this information is even collected?
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Shaul Livshits
IT, Avaya Support Specialist
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Original Message:
Sent: 01-26-2026 07:52
From: Stephan Taljaard
Subject: query api for the agent group that answered a call in queue (conversation)
Hi Shaul
Perhaps you could look at the "conversation calls history" API and use the group option get that information.
https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-conversations-calls-history
Regards
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Stephan Taljaard
EMBEDIT s.r.o
Original Message:
Sent: 01-25-2026 08:14
From: Shaul Livshits
Subject: query api for the agent group that answered a call in queue (conversation)
I'm trying to find how to query the API for the agent group the answering agent was part of (the group that "answered" the call).
#Reporting/Analytics
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