Maloy.Karmakar | 2020-10-22 11:34:41 UTC | #1
Hi,
I need to query for the last inbound call and check weather the last call was connected or abandoned. I am using the below mentioned Call Data Action, from which I am able to get some response back but unable to process it to provide the call result (Abandoned or Answered) as output.
Am I doing it in right way/Is there any other best approach to achieve that. Please help in obtaining the call result of last ended call so that the the response can be used to make some decisions.
Request URL: /api/v2/analytics/conversations/details/query
Body: { "interval": "2020-09-30T18:30:00.000Z/2020-10-21T18:30:00.000Z", "order": "desc", "orderBy": "conversationStart", "paging": { "pageSize": "1", "pageNumber": 1 }, "segmentFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "ani", "operator": "matches", "value": "tel:+xxxxxxxxxx" } ] } ], "conversationFilters": [ { "type": "or", "predicates": [ { "type": "dimension", "dimension": "conversationEnd", "operator": "exists", "value": null } ] } ] }
system | 2020-11-21 11:34:13 UTC | #2
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