Original Message:
Sent: 05-18-2026 12:03
From: Luiz Rosa
Subject: Query on Participant Data Update Behavior in Genesys Script
Hello Rizvi Zeeshan Haider,
Based on my understanding, this behavior seems to be related to the script variable configuration.
If the field is linked directly to Participant Data / Output, Genesys can update it while the agent is typing.
A possible approach is to use a temporary script variable with Output = No, as shown in the screenshot. Then, update the final Participant Data or trigger the Data Action only when the Submit button is clicked.
Hope this helps.
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Luiz Rosa
Full stack developer
Original Message:
Sent: 05-18-2026 01:51
From: Rizvi Zeeshan Haider
Subject: Query on Participant Data Update Behavior in Genesys Script
Hello Team,
We are currently sending correspondence to AXE (external CRM) from a Genesys script. As part of the process, agents are required to fill in the necessary details and click on the Submit button to trigger the Data Action (please refer to the attached screenshot).
However, we have observed that once the agent starts entering the required details, the participant data is getting updated immediately within the interaction-prior to clicking the Submit button.
Could you please confirm if there is a way to control this behavior such that the participant data is updated only after the Submit button is clicked, rather than during data entry?
Thanks in advance, prompt response would be appreciated!
#Architect
#DataActions
#Integrations
#Scripts
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Rizvi Zeeshan Haider
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