matthew | 2017-01-25 20:15:35 UTC | #1
Recently we are seeing a lot more intermittent timeouts from aggregation queries. Our code is unchanged in 6 months but now getting frequent errors such as ;
status":500,"code":"internal.server.error","message":"An unexpected error was encountered which prevented it from fulfilling the request.","details":[],"errors":[]}
and also
status":504,"code":"gateway.timeout","message":"The request timed out.","details":[],"errors":[]}
Each query is requesting the last 24 hours worth of aggregations each time ;
example query ;
{"interval":"2017-01-24T10:30:00/2017-01-25T10:30:00","granularity":"PT30M","groupBy":["queueId"],"filter":{"type":"and","clauses":[{"type":"or","predicates":[{"type":"dimension","dimension":"mediaType","value":"chat"},{"type":"dimension","dimension":"mediaType","value":"email"},{"type":"dimension","dimension":"mediaType","value":"voice"}]}, {"type":"or","predicates":[ {"type":"dimension","dimension":"queueId","value":"8bf14e68-95c5-4de4-acf0-44367b2343a2"},{"type":"dimension","dimension":"queueId","value":"459a023c-f622-46f3-acfe-808c2f61f729"},{"type":"dimension","dimension":"queueId","value":"0f59f2d0-5278-45c7-8061-690611c9eb5d"}} ]}]} ,"flattenMultivaluedDimensions":false}
Any idea on how to proceed here?
thanks,
Matthew
tim.smith | 2017-01-25 20:35:39 UTC | #2
There is no known outage with the analytics services at this time. Could you open a ticket with PureCloud Support with some correlation IDs from the error responses you're getting?
system | 2017-08-28 19:31:23 UTC | #3
This post was migrated from the old Developer Forum.
ref: 842