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Question about the structure of the topic v2.conversations.{id}.transcription

  • 1.  Question about the structure of the topic v2.conversations.{id}.transcription

    Posted 8 hours ago
    Edited by Stéphane Labrune 3 hours ago

    "Hello,

    with the events from the topic v2.conversations.{id}.transcription, in which cases can I have more than one element in the alternatives array (detail.eventBody.transcripts.alternatives) ? 

    Comparing with the REST API results, I don't see in which case this is possible."

    Best regards.


    #PlatformAPI

    ------------------------------
    Stéphane Labrune
    NA
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  • 2.  RE: Question about the structure of the topic v2.conversations.{id}.transcription

    Posted one second ago

    Hello,

    I have just checked with the engineering team in charge of speech analytics.

    The fact that multiple values were possible in the alternatives property is for legacy reasons. Some former speech analytics services which could send several alternatives.

    But it is not the case anymore. Now, Genesys Cloud will not send more than one alternative.

    Regards,



    ------------------------------
    Jerome Saint-Marc
    Senior Development Support Engineer
    ------------------------------



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