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  • 1.  Question about upcoming feature for Scripts to be division aware

    Posted 08-29-2022 15:06
    No replies, thread closed.
    I see in the 'coming next release' post, aka in 2 days, that Scripts will (finally) be division aware. When this launches will existing scripts start out division-neutral or will we need to be prepared to map out all our scripts on release day so that reps can still see them?
    #Omni-ChannelDesktop/UserInterface
    #Roadmap/NewFeatures


  • 2.  RE: Question about upcoming feature for Scripts to be division aware

    Posted 08-29-2022 21:00
    No replies, thread closed.
    In the past, when this was added to attributes and features, the default was home until you assigned it a new division.  Just make sure you have Master Admin in Home and you should be good.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Question about upcoming feature for Scripts to be division aware

    Posted 08-30-2022 10:49
    No replies, thread closed.
    Robert is correct - the default division for all scripts will be 'home'.

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    Chris Bohlin
    Product Manager - PureCloud
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    Original Message


  • 4.  RE: Question about upcoming feature for Scripts to be division aware

    Posted 08-30-2022 10:56
    No replies, thread closed.
    Chris,

    Is this initial release to control access for ADMINISTRATOR access to scripts only?  or are Agents included?  If we don't have Home on the role that allows the agent access to the script, then this is a breaking change for Contact Center users, correct?

    Just looking for clarity as the feature release blurb doesn't really answer that question for me.

    Thanks,

    Josh

    ------------------------------
    Josh Davis
    SENIOR SOLUTION ENGINEER
    ConvergeOne, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Question about upcoming feature for Scripts to be division aware

    Posted 08-30-2022 13:08
    Edited by Chris Bohlin 08-30-2022 13:11
    No replies, thread closed.
    Hi everyone - thanks to this discussion, and a number of others going on externally, we have decided NOT to move ahead with this release as it would have impacted both agents and administrators in terrible ways!

    Josh - to your question above - we think we could release admin only, but even there, once we did that, it would require a super administrator with Home division access to go and update the divisions on specific scripts so that other administrators (not in the Home division) would have any access.

    Would this last use case be acceptable?  It would kind of be a breaking change as well in my mind (and leads me to believe we may need to find another path forward.  Thoughts?

    We strive NOT to introduce breaking changes and fortunately we caught this one at the last minute.

    More to come on this topic and we hope to find a good solution soon.

    thanks,
    Chris

    ------------------------------
    Chris Bohlin
    Product Manager - PureCloud
    ------------------------------

    Original Message


  • 6.  RE: Question about upcoming feature for Scripts to be division aware

    Posted 08-30-2022 13:35
    No replies, thread closed.
    Thank you for the update and the save @Chris Bohlin.

    I think on the admin side if the scripts were pinned to Home this would be fine for most of the customers I worked with in my partner days, and the setup we use here at Zillow.

    Are/were there plans to allow more than one division per script, similar to the user>role assignment interface, or would a script only ever live in one division like a flow in Architect? To avoid duplicated scripts across divisions I would hope for the first scenario.​


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