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  • 1.  Question: Automated Outage Alert

    Posted 11-06-2024 18:50
    No replies, thread closed.

    Hi All, 

    I recently received a notification from the Beyond page, but I am unable to click the link or view the message. This information is crucial, and I'm concerned that I may have missed something important.
     
    Could you please assist me in accessing the details or resend the message? We really need this information urgently.
     
    Thank you for your help!




    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Security
    #Unsure/Other

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    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
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  • 2.  RE: Question: Automated Outage Alert
    Best Answer

    Posted 11-07-2024 04:39
    No replies, thread closed.

    Hi @Rechelle McConnell,

    The notification in GKN is just letting you know that when there is an outage it will be displayed at the top of the Genesys Cloud > Support page and that you will be able to click on the "Learn more" link to see further information about the outage.

    You can also sign up to alerts at https://status.mypurecloud.com/ 



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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