For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Hello,

I was able to find more info here -

How do I increase the accuracy of voice transcription?

The speech to text transcription model adapts and expands when phrases are added to a topic. If there is an important term that is consistently misinterpreted in interaction transcriptions, you must perform the following to increase transcription accuracy:

1. Add the term to the phrase list within a new or existing topic.
2. Verify the specific topic is added to the topic list of the program used to transcribe the interactions.

 Note: Do not add phrases that include misspelt words or words you do not want transcribed.

For example, if the word COVID is regularly transcribed as covert, you should modify an existing topic, or create a new topic with phrases that contain the word covid. For instance, "tested for COVID," "the COVID situation," "COVID lockdowns," and so on.

For more information, see Work with a phrase.

Hope this might help.

Thanks,
Tim

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Think I've found it. Release note could have been a lot clearer.

But basically now, any word you add to a phrase that isn't in the standard dictionary, automatically gets added to the dictionary.

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi Paul,

The API documentation will be up in the next few days, apologize for the delay.

The Dictionary management applies to post-call Native Voice Transcription and NOT the STT used in voice bots today. What STT engine are you currently using for your voice bots? There are plans to roll it out for voice bots in the future but no confirmed dates yet.

If you add 'GoToAssist" as a term in Dictionary management, it will indeed boost the accuracy of the term for post-call voice transcription. 

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Original Message:
Sent: 09-29-2023 13:45
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

Original Message:
Sent: 9/29/2023 1:31:00 PM
From: Anik Dey
Subject: RE: Question on new feature - Manually add words to the dictionary backend

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-29-2023 12:47
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

------------------------------
Paul McGurn
Manager, Telecom & DevOps
GoTo

Original Message:
Sent: 09-28-2023 09:00
From: Anik Dey
Subject: Question on new feature - Manually add words to the dictionary backend

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-27-2023 16:32
From: Anton Vroon
Subject: Question on new feature - Manually add words to the dictionary backend

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-163

 
Original Message:
Sent: 9/29/2023 1:54:00 PM
From: Anik Dey
Subject: RE: Question on new feature - Manually add words to the dictionary backend

Hi Paul,

The API documentation will be up in the next few days, apologize for the delay.

The Dictionary management applies to post-call Native Voice Transcription and NOT the STT used in voice bots today. What STT engine are you currently using for your voice bots? There are plans to roll it out for voice bots in the future but no confirmed dates yet.

If you add 'GoToAssist" as a term in Dictionary management, it will indeed boost the accuracy of the term for post-call voice transcription. 

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-29-2023 13:45
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

Original Message:
Sent: 9/29/2023 1:31:00 PM
From: Anik Dey
Subject: RE: Question on new feature - Manually add words to the dictionary backend

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-29-2023 12:47
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

------------------------------
Paul McGurn
Manager, Telecom & DevOps
GoTo

Original Message:
Sent: 09-28-2023 09:00
From: Anik Dey
Subject: Question on new feature - Manually add words to the dictionary backend

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-27-2023 16:32
From: Anton Vroon
Subject: Question on new feature - Manually add words to the dictionary backend

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi all!

The documentation should be published imminently. Here's another screenshot showing the description of the of the different elements that can be updated. We're excited for feedback once you start working with it!

Sincerely,

Leor

https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-163

 
Original Message:
Sent: 9/29/2023 1:54:00 PM
From: Anik Dey
Subject: RE: Question on new feature - Manually add words to the dictionary backend

Hi Paul,

The API documentation will be up in the next few days, apologize for the delay.

The Dictionary management applies to post-call Native Voice Transcription and NOT the STT used in voice bots today. What STT engine are you currently using for your voice bots? There are plans to roll it out for voice bots in the future but no confirmed dates yet.

If you add 'GoToAssist" as a term in Dictionary management, it will indeed boost the accuracy of the term for post-call voice transcription. 

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-29-2023 13:45
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

Original Message:
Sent: 9/29/2023 1:31:00 PM
From: Anik Dey
Subject: RE: Question on new feature - Manually add words to the dictionary backend

Hi Paul,

The Admin UI for Dictionary Management will be added in the coming months. We didn't want to delay the release of the feature because of the UI. Customers can now start adding words by API and soon they will be able to add words via the Admin UI, which will look this:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-29-2023 12:47
From: Paul McGurn
Subject: Question on new feature - Manually add words to the dictionary backend

@Anik Dey , so for clarification,

This feature release on September 27, 2023 is:

"API-only way to add dictionary words", and there are no non-developer ways to do this other than what we've always done, which is adding words/phrases to Topics?   Is that accurate?

Will this be added to the admin web interface later?

------------------------------
Paul McGurn
Manager, Telecom & DevOps
GoTo

Original Message:
Sent: 09-28-2023 09:00
From: Anik Dey
Subject: Question on new feature - Manually add words to the dictionary backend

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

------------------------------
Anik Dey
Genesys - Employees

Original Message:
Sent: 09-27-2023 16:32
From: Anton Vroon
Subject: Question on new feature - Manually add words to the dictionary backend

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

I am sorry to be so hard on your, but this is really just a real mess. 

• You announced this feature and showed us the UI over 6 months ago.
• There was no Preview API available for this feature
• You announced that the feature was released last week
• You now announce that this is only available as an API feature
• You have absolutely no documentation for this

Genesys cannot release features like this.  If the product is not ready and you only have API, then use the Preview API to release, not a worldwide announcement that you have a new feature and you really only have an API that no one could use without documentation which is "forthcoming".  

Really!  How can any trust be put into the roadmap and announcements when Genesys continually falls back on API-only releases and little if no documentation.  This is not the first time.  I would rather have a roadmap that is at least within 30 days of actual GA and only have API-only releases be in Preview API notices and as actual availability.  There needs to be real accountability on releases like this - just tell the truth, you can't meet the roadmap expectation and you will release the API first on the Preview site.  Don't expect an announcement like this one to be standard.  A real minus in my book!

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

Hi Robert,

First, thanks so much for the candid feedback. There's a lot we can take back to improve.

Relating to API documentation, we're going to look at the process of getting the documentation publication to align more closely with the releases. Usually, there is a delay of a few days from release to publication but this is a highly anticipated feature, so the lag is noticeable. 

Relating to API vs UI release, it is generally the case that we release these together. This is definitely preferable. Separating for Dictionary Management was to provide a means to improve transcription accuracy earlier than when the UI was ready for release. 

Very grateful for this. Will update here (hopefully later today).

I am sorry to be so hard on your, but this is really just a real mess. 

• You announced this feature and showed us the UI over 6 months ago.
• There was no Preview API available for this feature
• You announced that the feature was released last week
• You now announce that this is only available as an API feature
• You have absolutely no documentation for this

Genesys cannot release features like this.  If the product is not ready and you only have API, then use the Preview API to release, not a worldwide announcement that you have a new feature and you really only have an API that no one could use without documentation which is "forthcoming".  

Really!  How can any trust be put into the roadmap and announcements when Genesys continually falls back on API-only releases and little if no documentation.  This is not the first time.  I would rather have a roadmap that is at least within 30 days of actual GA and only have API-only releases be in Preview API notices and as actual availability.  There needs to be real accountability on releases like this - just tell the truth, you can't meet the roadmap expectation and you will release the API first on the Preview site.  Don't expect an announcement like this one to be standard.  A real minus in my book!

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

My feedback is the release note could have been a lot more clearer, some of us haven't been following this feature from day one. And the release note told us nothing of how to actually use this, or even tell us what it is, and how it is different from today.

On another note, are the APIs only available in the old developer tools, but not in the API explorer which we are supposed to be moving to? ie: 

I can see the APIs here:

But not here:

Hi Robert,

First, thanks so much for the candid feedback. There's a lot we can take back to improve.

Relating to API documentation, we're going to look at the process of getting the documentation publication to align more closely with the releases. Usually, there is a delay of a few days from release to publication but this is a highly anticipated feature, so the lag is noticeable. 

Relating to API vs UI release, it is generally the case that we release these together. This is definitely preferable. Separating for Dictionary Management was to provide a means to improve transcription accuracy earlier than when the UI was ready for release. 

Very grateful for this. Will update here (hopefully later today).

I am sorry to be so hard on your, but this is really just a real mess. 

• You announced this feature and showed us the UI over 6 months ago.
• There was no Preview API available for this feature
• You announced that the feature was released last week
• You now announce that this is only available as an API feature
• You have absolutely no documentation for this

Genesys cannot release features like this.  If the product is not ready and you only have API, then use the Preview API to release, not a worldwide announcement that you have a new feature and you really only have an API that no one could use without documentation which is "forthcoming".  

Really!  How can any trust be put into the roadmap and announcements when Genesys continually falls back on API-only releases and little if no documentation.  This is not the first time.  I would rather have a roadmap that is at least within 30 days of actual GA and only have API-only releases be in Preview API notices and as actual availability.  There needs to be real accountability on releases like this - just tell the truth, you can't meet the roadmap expectation and you will release the API first on the Preview site.  Don't expect an announcement like this one to be standard.  A real minus in my book!

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

I spoke to Leor about this and he will be updating the release notes and the API's and documentation will be pushed out tonight.  @Rebecca Owens, can you speak to the difference in location of availability?

My feedback is the release note could have been a lot more clearer, some of us haven't been following this feature from day one. And the release note told us nothing of how to actually use this, or even tell us what it is, and how it is different from today.

On another note, are the APIs only available in the old developer tools, but not in the API explorer which we are supposed to be moving to? ie: 

I can see the APIs here:

But not here:

Hi Robert,

First, thanks so much for the candid feedback. There's a lot we can take back to improve.

Relating to API documentation, we're going to look at the process of getting the documentation publication to align more closely with the releases. Usually, there is a delay of a few days from release to publication but this is a highly anticipated feature, so the lag is noticeable. 

Relating to API vs UI release, it is generally the case that we release these together. This is definitely preferable. Separating for Dictionary Management was to provide a means to improve transcription accuracy earlier than when the UI was ready for release. 

Very grateful for this. Will update here (hopefully later today).

I am sorry to be so hard on your, but this is really just a real mess. 

• You announced this feature and showed us the UI over 6 months ago.
• There was no Preview API available for this feature
• You announced that the feature was released last week
• You now announce that this is only available as an API feature
• You have absolutely no documentation for this

Genesys cannot release features like this.  If the product is not ready and you only have API, then use the Preview API to release, not a worldwide announcement that you have a new feature and you really only have an API that no one could use without documentation which is "forthcoming".  

Really!  How can any trust be put into the roadmap and announcements when Genesys continually falls back on API-only releases and little if no documentation.  This is not the first time.  I would rather have a roadmap that is at least within 30 days of actual GA and only have API-only releases be in Preview API notices and as actual availability.  There needs to be real accountability on releases like this - just tell the truth, you can't meet the roadmap expectation and you will release the API first on the Preview site.  Don't expect an announcement like this one to be standard.  A real minus in my book!

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

------------------------------
Anton Vroon
------------------------------

It's up!

You can find it through "dictionaryfeedback" in API Explorer:

https://developer.genesys.cloud/developer-tools/#/api-explorer

Let me know how it goes! As soon as we have an update on UI, I will post here as well.

Thanks again for the very helpful feedback. We'll adjust moving forward.

Leor

------------------------------
Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees

Original Message:
Sent: 10-02-2023 19:54
From: Robert Wakefield-Carl
Subject: Question on new feature - Manually add words to the dictionary backend

I spoke to Leor about this and he will be updating the release notes and the API's and documentation will be pushed out tonight.  @Rebecca Owens, can you speak to the difference in location of availability?

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-02-2023 17:22
From: Anton Vroon
Subject: Question on new feature - Manually add words to the dictionary backend

My feedback is the release note could have been a lot more clearer, some of us haven't been following this feature from day one. And the release note told us nothing of how to actually use this, or even tell us what it is, and how it is different from today.

On another note, are the APIs only available in the old developer tools, but not in the API explorer which we are supposed to be moving to? ie: 

I can see the APIs here:

But not here:

------------------------------
Anton Vroon

Original Message:
Sent: 10-02-2023 02:23
From: Leor Grebler
Subject: Question on new feature - Manually add words to the dictionary backend

Hi Robert,

First, thanks so much for the candid feedback. There's a lot we can take back to improve.

Relating to API documentation, we're going to look at the process of getting the documentation publication to align more closely with the releases. Usually, there is a delay of a few days from release to publication but this is a highly anticipated feature, so the lag is noticeable. 

Relating to API vs UI release, it is generally the case that we release these together. This is definitely preferable. Separating for Dictionary Management was to provide a means to improve transcription accuracy earlier than when the UI was ready for release. 

Very grateful for this. Will update here (hopefully later today).

------------------------------
Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees

Original Message:
Sent: 10-02-2023 01:08
From: Robert Wakefield-Carl
Subject: Question on new feature - Manually add words to the dictionary backend

I am sorry to be so hard on your, but this is really just a real mess. 

• You announced this feature and showed us the UI over 6 months ago.
• There was no Preview API available for this feature
• You announced that the feature was released last week
• You now announce that this is only available as an API feature
• You have absolutely no documentation for this

Genesys cannot release features like this.  If the product is not ready and you only have API, then use the Preview API to release, not a worldwide announcement that you have a new feature and you really only have an API that no one could use without documentation which is "forthcoming".  

Really!  How can any trust be put into the roadmap and announcements when Genesys continually falls back on API-only releases and little if no documentation.  This is not the first time.  I would rather have a roadmap that is at least within 30 days of actual GA and only have API-only releases be in Preview API notices and as actual availability.  There needs to be real accountability on releases like this - just tell the truth, you can't meet the roadmap expectation and you will release the API first on the Preview site.  Don't expect an announcement like this one to be standard.  A real minus in my book!

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.comRobert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 09-28-2023 09:00
From: Anik Dey
Subject: Question on new feature - Manually add words to the dictionary backend

Hello Anton,

The API docs will be updated soon and you will be able to use the Speech and Text Analytics API to add words to the dictionary, here's a snapshot:

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Anik Dey
Genesys - Employees

Original Message:
Sent: 09-27-2023 16:32
From: Anton Vroon
Subject: Question on new feature - Manually add words to the dictionary backend

For this week's release there is a feature for Speech Analytics

Been trying to track down where exactly we might do this. The link didn't help. I took a look around all the config items that seem to make sense, couldn't find anything. Searched around the documentation, no luck. Maybe this cold is clouding my brain, but can someone point me to where this is configured? 

Edit: Idea this relates to: https://genesyscloud.ideas.aha.io/ideas/STA-I-8

#Roadmap/NewFeatures

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Anton Vroon
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