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  • 1.  Questions on Communicate mobile app rebranded to Associate app and updated user experience

    Posted 22 days ago

    Hi Genesys,

    I saw this announcement:  Genesys Cloud – Communicate mobile app rebrand and updated user experience - Genesys Cloud Resource Center 

    1. What is the target release date?
    2. Will this be offered as a LA so that we can see the new user experience in advance and prepare accordingly?
    3. Can you provide a document with current state vs future state images?  

    Our field staff use this app daily and we will need to send a communication to them advising them of the upcoming changes.  I would appreciate any additional details you can provide.

    Thanks!



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    Kelly Robinson
    Contact Centre Specialist
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  • 2.  RE: Questions on Communicate mobile app rebranded to Associate app and updated user experience

    Posted 18 days ago
      |   view attached

    Greetings Kelly, 

    The Associate mobile app is targeted for general availability in mid-June 2026. There will not be a limited availability phase; the update will be released broadly via the app stores. Organizations and users can choose when to adopt the update based on their app store settings, allowing flexibility in rollout and internal communications.

    I've attached a brief overview document with side-by-side current and future state screenshots, along with a summary of the changes. As outlined, this is primarily a visual and navigation update with no impact to core functionality or user workflows.

    Randy 



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    Randall Ferguson
    Staff Software Product Manager
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    Attachment(s)

    pdf
    Genesys Associate app rebrand preview.pdf   1000 KB 1 version
    Original Message


  • 3.  RE: Questions on Communicate mobile app rebranded to Associate app and updated user experience

    Posted 8 days ago

    Thank you Randall, greatly appreciated!



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    Kelly Robinson
    x
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    Original Message


  • 4.  RE: Questions on Communicate mobile app rebranded to Associate app and updated user experience

    Posted 7 days ago
    Edited by Kelly Robinson 7 days ago

    Hi @Randall Ferguson,

    I have a few questions regarding page 3 of your document:

    1. It states that a sidebar can be accessed via a hamburger menu. 
      • Android currently has the hamburger however iPhone currently has a Presence icon to access the Setting menu.  Will this icon remain or will it be changed to a hamburger menu?
    2. Android currently has a gray sidebar menu which I assume is called the Settings menu.  Will this be replaced with the new blue sidebar menu? 
    3. The new blue sidebar will contain the Presence icon at the bottom.
      • I assume you click on this icon and are redirected to the Status menu?
      • Once you select your Status and click the Done button are you redirected back to the Sidebar?
    4. For iPhone, in current state the Settings menu has a Done button. In future state has the Done button been replaced with an "X"?  I just want to confirm since the image for your future state has a lower version code then the current state image.

    Thank you



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    Kelly Robinson
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    Original Message


  • 5.  RE: Questions on Communicate mobile app rebranded to Associate app and updated user experience

    Posted 7 days ago
    Edited by Randall Ferguson 7 days ago

    Great questions, Kelly. 

    1. When the rebrand launches, the iOS and Android apps will both have the same hamburger menus, with the presence icon at the bottom of the side bar. A big part of this rebrand is creating a shared experience between iOS and Android, rather than the disjointed UIs today.
    2. Android's current settings menu will be replaced with the updated blue sidebar menu. 
    3. You are correct, presence will now be updated through the sidebar menu by tapping the user icon; once a new state is selected the user will be automatically returned to the sidebar menu.
    4. The updated app replaces the Done button with an X icon to close the settings menu. Good catch on the version number, my screenshots are in-development simulations and I didn't scrub that version element. 

    Let me know if you have any other questions, 

    Randy



    ------------------------------
    Randall Ferguson
    Staff Software Product Manager
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    Original Message


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