Hello Genesys Cloud Developer Community,
We were advised by Byron Jiménez, Senior Technical Support Engineer | Product Support, to post our remaining questions here for more detailed guidance.
Reference:
Genesys Support Case: 0004084483
Referred by: Byron Jiménez, Senior Technical Support Engineer | Product Support
We are working on storage management recommendations and an implementation approach for historical Genesys Cloud recordings. We would appreciate clarification on the following items.
1. Performance Impact of Large-Scale Archival Activities
Our question is specifically related to the execution of large-scale archival jobs.
When running bulk archival activities against several terabytes of historical recordings:
- Are there any known impacts on Genesys Cloud performance or user experience?
- Could archival jobs affect recording playback, reporting, analytics, interaction processing, or API response times?
- Are there any recommended maintenance windows, throttling practices, batch sizing recommendations, or operational considerations when executing large-scale archival jobs?
2. Recording Export File Format via Recording Bulk Jobs API
When recordings are exported using the Recording Bulk Jobs API with the EXPORT action:
- What file format is generated, for example WAV, MP3, or another format?
- Are transcripts exported together with the recording files?
- Is recording metadata included in the export output?
- If metadata is included, is it provided as a separate JSON/CSV file, embedded in the output, or available only through API queries?
3. Automatic Recording Export Policy Output Format
When using automatic recording export policies:
- What file format is generated in the target storage location?
- Are transcripts included in the exported output?
- Is recording metadata included as part of the export package?
- If metadata is included, what structure or format should we expect?
Our goal is to understand the operational impact and the exact export output format before finalizing our archival/export design.
Thank you in advance for your guidance.
#Architect#DataActions#Integrations#PlatformSDK------------------------------
Chaiyapol C.
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