Genesys Cloud - UI New Features

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi,

The tentative GA date is mid-April. I will update the community once the date is confirmed.

There will be no Beta period for this update, as the change is essential to improve the product's accessibility.

I will share before-and-after screenshots in this community post within the next few days.

Best regards,

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

Hi,

The tentative GA date is mid-April. I will update the community once the date is confirmed.

There will be no Beta period for this update, as the change is essential to improve the product's accessibility.

I will share before-and-after screenshots in this community post within the next few days.

Best regards,

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------