Genesys Cloud - UI New Features

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Kelly,

Could you please remove the attached PPTX from the community post? While it is reasonably accurate, it is based on UX designs rather than real-life screenshots, which may cause confusion.

I have uploaded real-life before-and-after screenshots for your convenience to:

User Menu Before-After Screenshots

Thank you,
Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-31-2026 08:55
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

@Zoltan Juricskay, Am I interpreting that correctly that there will be one more click required to change presence? We use a number of secondary presences, so the current workflow is click the avatar, click the primary presence, then click the secondary presence. From the screenshots you shared, it looks like the new workflow will be to click the avatar, click the presence, click the primary presence, then click the secondary presence.

We just migrated from PureConnect. Our users are used to having one-click access to their top 5 presences. They're already unhappy about the 3 clicks. Adding another isn't going to go over well.

Hi Kelly,

Could you please remove the attached PPTX from the community post? While it is reasonably accurate, it is based on UX designs rather than real-life screenshots, which may cause confusion.

I have uploaded real-life before-and-after screenshots for your convenience to:

User Menu Before-After Screenshots

Thank you,
Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-31-2026 08:55
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Kelly,

Could you please remove the attached PPTX from the community post? While it is reasonably accurate, it is based on UX designs rather than real-life screenshots, which may cause confusion.

I have uploaded real-life before-and-after screenshots for your convenience to:

User Menu Before-After Screenshots

Thank you,
Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-31-2026 08:55
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-31-2026 08:44
From: Andrea Nadeau
Subject: Questions on User Settings Menu UI Changes

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

------------------------------
Andrea Nadeau
Technology Consultant

Original Message:
Sent: 03-09-2026 12:48
From: Kelly Robinson
Subject: Questions on User Settings Menu UI Changes

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

------------------------------
Kelly Robinson
x

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi,

The tentative GA date is mid-April. I will update the community once the date is confirmed.

There will be no Beta period for this update, as the change is essential to improve the product's accessibility.

I will share before-and-after screenshots in this community post within the next few days.

Best regards,

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

Hi,

The tentative GA date is mid-April. I will update the community once the date is confirmed.

There will be no Beta period for this update, as the change is essential to improve the product's accessibility.

I will share before-and-after screenshots in this community post within the next few days.

Best regards,

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi All

Can I please check will this change effect all Genesys users? 

Thanks

Shauna

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

•  Phone
  • Select Phone
  • Deselect Phone
  • WebRTC Settings
    • Audio Controls (including mic/speaker selection, New Profile, etc.)

• • Will features like Audio Controls and New Profile still be available?
  • Are there any changes to placement or structure?

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

•  Phone
  • Select Phone
  • Deselect Phone
  • WebRTC Settings
    • Audio Controls (including mic/speaker selection, New Profile, etc.)

• • Will features like Audio Controls and New Profile still be available?
  • Are there any changes to placement or structure?

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

•  Phone
  • Select Phone
  • Deselect Phone
  • WebRTC Settings
    • Audio Controls (including mic/speaker selection, New Profile, etc.)

• • Will features like Audio Controls and New Profile still be available?
  • Are there any changes to placement or structure?

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

•  Phone
  • Select Phone
  • Deselect Phone
  • WebRTC Settings
    • Audio Controls (including mic/speaker selection, New Profile, etc.)

• • Will features like Audio Controls and New Profile still be available?
  • Are there any changes to placement or structure?

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Team,

We have slightly adjusted our release schedule to allow additional time for preparation.

The updated User Menu is now expected to go live starting May 4 (tentative), following the standard Genesys Cloud regional release schedule. As with all releases, availability may vary by region.

Regards:
Zoltan

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Team,

We have slightly adjusted our release schedule to allow additional time for preparation.

The updated User Menu is now expected to go live starting May 4 (tentative), following the standard Genesys Cloud regional release schedule. As with all releases, availability may vary by region.

Regards:
Zoltan

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is April 20. The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

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Rainbow Soo
Software Engineer
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Hi Zoltan,

Will the "feature toggle" you mention allow us to enable this feature in advance of GA? If so, when and where should we expect to see that toggle?

thanks,
Matt

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Thank you Matt, I would like some clarification on this as well. @Zoltan Juricskay could you please provide more info on the toggle. Will we be able to control the roll out of this feature with the toggle? And if so, when will the opt-in period end. Thank you! 

Hi Zoltan,

Will the "feature toggle" you mention allow us to enable this feature in advance of GA? If so, when and where should we expect to see that toggle?

thanks,
Matt

Hi Rainbow & Community,

I have uploaded the latest real-life before-and-after screenshots to the following library.

User Menu Before-After Screenshots

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

------------------------------
Zoltan Juricskay
Product Manager
Genesys - Employees

Original Message:
Sent: 03-05-2026 14:38
From: Rainbow Soo
Subject: Questions on User Settings Menu UI Changes

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Team,

I have created a before-and-after side-by-side video comparison for you. This has been uploaded to

User menu before-after side-by-side tutorial

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Team,

I have created a before-and-after side-by-side video comparison for you. This has been uploaded to

User menu before-after side-by-side tutorial

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi Team,

I have created a before-and-after side-by-side video comparison for you. This has been uploaded to

User menu before-after side-by-side tutorial

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------

Hi @Zoltan Juricskay

In reviewing the video, I noticed that the On queue option is visible as a Status option even when not on queue. Is this expected with this change? Today our agents only see On queue in the Status list when they are On queue .  So hoping you can please confirm what we should expect when this is released.

 I see that out of office has also been moved to land at the bottom of  the larger status list, which is not ideal for companies who ask their agents to not use this option. It will now require more communication since it is showing up with all the options they are expected to use.  Ideally being able to control through permission settings whether to enable this for agents would be desired. 

Hi Team,

I have created a before-and-after side-by-side video comparison for you. This has been uploaded to

User menu before-after side-by-side tutorial

The target date to begin enabling the new User Menu is May 4 (tentative). The feature toggle will be rolled out according to the regular release schedule.

Regards:

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

------------------------------
Rainbow Soo
Software Engineer
------------------------------