Genesys Cloud - UI New Features

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

Hi Andrea,

Attached is the slide deck our TAM manager provided us 3 weeks ago.

I am looking for the attachment of the slide deck and cannot find it. Could you help? 

Hi Rainbow,

I had the same questions as you.  I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state.  

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

Hi,

The tentative GA date is mid-April. I will update the community once the date is confirmed.

There will be no Beta period for this update, as the change is essential to improve the product's accessibility.

I will share before-and-after screenshots in this community post within the next few days.

Best regards,

Zoltan

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

1. What is the target release date for these changes?

2. Will there be a beta or early adoption option available for customers who want to test and prepare in advance?

These types of UI changes have a direct impact on agents' daily workflows, so having early access would really help us better understand the user experience and prepare accordingly. Even a couple of additional clicks can create friction and potentially impact efficiency.

3.  If there is no beta planned, will there be a demo video or side-by-side comparison (old vs. new UI per menu item) to help with training and documentation updates?

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Rainbow Soo
Software Engineer
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