Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Queue Administration

    Posted 09-21-2023 07:23
    No replies, thread closed.

    Hello, 

    Is there a way to identify individuals who are adding Agents to certain queues?  I checked our Event Viewer and Audits and there is no records.  

    Thank you. 


    #SystemAdministration

    ------------------------------
    Rob Falkowski
    Life Line Screening of America, Ltd.
    ------------------------------


  • 2.  RE: Queue Administration

    Posted 09-22-2023 04:20
    Edited by Andrew Lewis 09-22-2023 04:20
    No replies, thread closed.

    As far as i know you would need to log a call with support to find this out. We do not allow users to add people to queues as you get this situation. Supervisors are allowed to activate / deactivate users on queues.



    ------------------------------
    Andrew Lewis
    Health Management Ltd
    ------------------------------



  • 3.  RE: Queue Administration

    Posted 09-22-2023 09:01
    No replies, thread closed.

    That is my understanding as well, you have to submit an IT ticket.



    ------------------------------
    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
    ------------------------------



Related Content