parthasarathi87 | 2018-09-14 15:25:15 UTC | #1
I am figuring out queries which i need to give to our developers for below purposes.
- Queue Metrics- I figured that the conversation aggregate can be used for this. Is there a query selection of predicates which will give me all data grouped by queue id in a certain interval?
2.Agent data: I need data like Login, Log off, Break, Lunch , Call offered by agent , average talk time , AHT, outbound calls, etc... Which exact analytics query should i be using to query?
tim.smith | 2018-09-14 18:28:57 UTC | #2
You're going to need a combination of analytics queries to collect all of that data. Take a look at the API documentation and associated guides here: https://developer.mypurecloud.com/api/rest/v2/analytics/index.html. You can test various analytics queries using the dev tools: https://developer.mypurecloud.com/developer-tools/#/analytics-query-builder
system | 2018-10-15 18:28:58 UTC | #3
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