Genesys Cloud - Main

Hello beautiful people,

I have attempted to remove a queue from an agent, but every time the change is confirmed successful, the queue reassigns itself to the agent automatically. I can see the same agent is a member of a group that has membership with the queue I want to remove them from. Would this group membership impact my ability to remove the queue from the agent?

#PlatformAdministration

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Zoran Jakovski
Dept. of Communities and Justice
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Hi Zoran,

When the user inherits (role, queue...) through Groups, for a change you need to apply it in the group. If you set configuration in the User, right, you can change in the user.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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