RogierBosch | 2017-02-08 08:54:27 UTC | #1
Hi,
Can I retrieve the 'Calling Party Name' and 'Calling Party Number' from a Queue with an API call?
tim.smith | 2017-02-08 17:15:01 UTC | #2
If you're using POST /api/v2/analytics/conversations/details/query, the caller name is the participantName property on the participant and the calling party number is the ani property on the participant's segment.
If you're using GET /api/v2/conversations/calls/{callId}, the caller name is the name property on the participant and the calling party number is the address or ani property on the participant.
RogierBosch | 2017-02-10 10:11:02 UTC | #3
Hi Tim,
What I mean is to retrieve Queue information (like the Calling Party Number) so a third party app can use the information from a queue.
We want to create a button for users so they can send an SMS to a customer. We know for which Queue the user is working. I want to place the 'Calling Party Number' in the sms text to insure the customer calls back to the correct number.
tim.smith | 2017-02-10 16:14:16 UTC | #4
Oh, I see. You're looking for the queue's configuration information. See the callingPartyName and callingPartyNumber properties on GET /api/v2/routing/queues/{queueId}.
system | 2017-08-28 19:31:56 UTC | #5
This post was migrated from the old Developer Forum.
ref: 895