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  • 1.  Queue Depth Reporting and/or Alerts

    Posted 03-14-2024 22:21
    No replies, thread closed.

    Is it possible to report on queue depth (outside of Real Time) or receive an alert when the maximum queue depth is reached?


    #Workforce Management
    #Notifications/Alerts
    #Routing

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    Lachlan Gordon
    Queensland Government
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  • 2.  RE: Queue Depth Reporting and/or Alerts

    Posted 09-21-2024 20:12
    No replies, thread closed.

    Yes, just define a queue alert for waiting 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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