Genesys Cloud - Main

Hi Robert,

Do you know when this "feature" will be released?? And why is it described as a "feature"? It should be included in the performance view.

Regards,

Charis

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.

Follow up to this thread. In a separate discussion https://community.genesys.com/discussion/report-tab-vs-workspace-reporting, I was shown how you can use the Scheduled Export feature to extract data for multiple items (i.e queues) at specific intervals. However, if I attempt to use this method and schedule an export to 1 Day granularity, I cannot figure out how to do this for a previous period such as October 2022.

For example, I am attempting to export Flow Out results for specific queues in October 2022. I have tried setting the export to "Past 30 Days" as well as "Past 30 days to date" and both of them give me only the past 30 days from today (8/23/2023 minus 30 days). What steps do I need to take in order to export the data for October 2022?

I must say, as an end user, the move to Performance Workspace has been challenging and attempting to gather reporting in these types of situations is not straight-forward. Especially when you have to set a scheduled export for something that is a one-time data pull. There has to be a better solution.

Step 1: Select queues > View As Group > Schedule Export

Step 2: set Time Period to "Past 30 days to date", set granularity to "1 Day"

Step 3: Advanced Options > Split Filters

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.

@John Ohlund - I responded here https://community.genesys.com/discussion/report-tab-vs-workspace-reporting#bm37556e85-f0d4-4c62-8aba-018a22ca85b3. Please check it out and let me know if you have any questions. Thanks!

Follow up to this thread. In a separate discussion https://community.genesys.com/discussion/report-tab-vs-workspace-reporting, I was shown how you can use the Scheduled Export feature to extract data for multiple items (i.e queues) at specific intervals. However, if I attempt to use this method and schedule an export to 1 Day granularity, I cannot figure out how to do this for a previous period such as October 2022.

For example, I am attempting to export Flow Out results for specific queues in October 2022. I have tried setting the export to "Past 30 Days" as well as "Past 30 days to date" and both of them give me only the past 30 days from today (8/23/2023 minus 30 days). What steps do I need to take in order to export the data for October 2022?

I must say, as an end user, the move to Performance Workspace has been challenging and attempting to gather reporting in these types of situations is not straight-forward. Especially when you have to set a scheduled export for something that is a one-time data pull. There has to be a better solution.

Step 1: Select queues > View As Group > Schedule Export

Step 2: set Time Period to "Past 30 days to date", set granularity to "1 Day"

Step 3: Advanced Options > Split Filters

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.