Genesys Cloud - Main

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

Hi Robert,

Do you know when this "feature" will be released?? And why is it described as a "feature"? It should be included in the performance view.

Regards,

Charis

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

Follow up to this thread. In a separate discussion https://community.genesys.com/discussion/report-tab-vs-workspace-reporting, I was shown how you can use the Scheduled Export feature to extract data for multiple items (i.e queues) at specific intervals. However, if I attempt to use this method and schedule an export to 1 Day granularity, I cannot figure out how to do this for a previous period such as October 2022.

For example, I am attempting to export Flow Out results for specific queues in October 2022. I have tried setting the export to "Past 30 Days" as well as "Past 30 days to date" and both of them give me only the past 30 days from today (8/23/2023 minus 30 days). What steps do I need to take in order to export the data for October 2022?

I must say, as an end user, the move to Performance Workspace has been challenging and attempting to gather reporting in these types of situations is not straight-forward. Especially when you have to set a scheduled export for something that is a one-time data pull. There has to be a better solution.

Step 1: Select queues > View As Group > Schedule Export

Step 2: set Time Period to "Past 30 days to date", set granularity to "1 Day"

Step 3: Advanced Options > Split Filters

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.

@John Ohlund - I responded here https://community.genesys.com/discussion/report-tab-vs-workspace-reporting#bm37556e85-f0d4-4c62-8aba-018a22ca85b3. Please check it out and let me know if you have any questions. Thanks!

Follow up to this thread. In a separate discussion https://community.genesys.com/discussion/report-tab-vs-workspace-reporting, I was shown how you can use the Scheduled Export feature to extract data for multiple items (i.e queues) at specific intervals. However, if I attempt to use this method and schedule an export to 1 Day granularity, I cannot figure out how to do this for a previous period such as October 2022.

For example, I am attempting to export Flow Out results for specific queues in October 2022. I have tried setting the export to "Past 30 Days" as well as "Past 30 days to date" and both of them give me only the past 30 days from today (8/23/2023 minus 30 days). What steps do I need to take in order to export the data for October 2022?

I must say, as an end user, the move to Performance Workspace has been challenging and attempting to gather reporting in these types of situations is not straight-forward. Especially when you have to set a scheduled export for something that is a one-time data pull. There has to be a better solution.

Step 1: Select queues > View As Group > Schedule Export

Step 2: set Time Period to "Past 30 days to date", set granularity to "1 Day"

Step 3: Advanced Options > Split Filters

I agree, unable to locate a report in Performance views that allow you grab volume separated by date and queue for the desired date range. This seems like a basic function that any contact center application should have by default.

With the reports being deprecated already and in progress, some of my existing reports function – for example Queue Metrics Interval Report is not able to show the required data.

 I follow the steps in the link below to get queue internal metrics, it works ok for daily but when you do a range of days or by month, it shows you the summary of the call metrics, what I am looking for is a detailed report for all the days to be included in the report.

 https://help.mypurecloud.com/articles/deprecation-canned-reports/

 Please can you check how we can get the metrics in new view. Thanks.
I am looking for to be able to run report based on day/week/month on queues and to show the hourly interval by day as I get the report in one single day report based on time for the full day.