Sib_Das | 2023-04-14 03:13:42 UTC | #1
Hi
I am trying to retrieve status/activity codes for members within Queues. Particularly, how long each member was in the queue and how long were they active, on queue etc.
On reviewing the analytics API's I can't seem to find one that provides this information. Appreciate any help
Thanks SD
Eos_Rios | 2023-04-14 13:32:06 UTC | #2
Presence is available in aggregate and detail -
POST /api/v2/analytics/users/aggregates/query
POST /api/v2/analytics/users/details/query
But it's not "by" queue because presence is all or nothing. Only interaction metrics are truly "by" queue and you can see those using POST /api/v2/analytics/conversations/aggregates/query if you group by QueueId.
system | 2023-05-15 13:30:33 UTC | #3
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