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  • 1.  Queue Performance Data Missing

    Posted 07-08-2019 11:03
    No replies, thread closed.
    We are missing queue performance data from 7/5/19 and it appears to have been cut off during the 9:30am interval. Any one else experiencing this? We opened a case with Genesys; Case 0002576976. 


    #Reporting/Analytics

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    Patrick Orsborn
    Blucora, Inc.
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  • 2.  RE: Queue Performance Data Missing

    Posted 07-08-2019 13:01
    No replies, thread closed.
    Yes we have the same issue, no data after 10 AM on Friday July 5th.

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    George Beikler
    EFG Companies
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    Original Message


  • 3.  RE: Queue Performance Data Missing

    Posted 07-08-2019 16:51
    No replies, thread closed.
    This sounds to be related to (https://status.mypurecloud.com/ ) Aggregate Data Display posted earlier today and it's expected to be resolved overnight.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


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