Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Queue Performance Detail in 60 min intervals

    Posted 01-09-2026 11:11
    No replies, thread closed.

    Hi!

    I feel like I am losing my mind, here.  I am trying to run a Queue Performance Detail report for calls offered in 60 min (1 hr) intervals and it is only giving me the option for 30 min granularity.  I usually use 30 min but now I want to see it as 60 min and I can't remember/figure out how to change the granularity.  I can only view it or export it in 30 min.  Am I stuck with 30 min?


    #Reporting/Analytics

    ------------------------------
    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------


  • 2.  RE: Queue Performance Detail in 60 min intervals

    Posted 01-09-2026 11:41
    No replies, thread closed.

    Hello Gina, 

    This is currently a limitation with the Queue Performance Detail report. I did find an idea here, to have this increased to 60 mins and even a 15 min as well. 

    I have gone in and voted for it. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Queue Performance Detail in 60 min intervals
    Best Answer

    Posted 01-09-2026 14:37
    No replies, thread closed.

    😆 This is actually me who submitted that idea.  It's been so long (2023) that I forgot all about it. 



    ------------------------------
    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------

    Original Message


Related Content