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  • 1.  Queue Performance Routing View

    Posted 03-20-2024 13:45
    No replies, thread closed.

    Can someone help me understand why I can't see this Queue Performance Routing view in workspace by default? All permissions have been appropriately assigned. Is this a new view/feature? coming soon? Why is it in the Resource Center but not anywhere else that I can find? 

    https://help.mypurecloud.com/articles/queue-routing-performance-summary-view/


    #Reporting/Analytics

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    Shelby Cronk
    C1
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  • 2.  RE: Queue Performance Routing View

    Posted 03-25-2024 12:14
    No replies, thread closed.

    @Matt Lawson not sure who else to tag here, but do you happen to have any insight on this Queue Routing Performance view? 



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    Shelby Cronk
    C1
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  • 3.  RE: Queue Performance Routing View
    Best Answer

    Posted 03-25-2024 12:17
    No replies, thread closed.

    Hey Shelby, for any question that seems like a bug or you experience unexpected behavior, I would open a case with care. It is probably something they will need to help you troubleshoot or review your settings.



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


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