Hi @Yann Foucaud,
I am not sure there is an automated way to do this but you should be able to setup a pre-defined interval when to check the value of the Call.PositionInQueue variable and compare it with the previous value.
Our implementation plays the position in the queue every x-seconds which includes hold messages + hold music and it repeats the same position even if its not changed, and in your case you can condition your message based on if value changed or not.
Regards
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Vineet Kakroo
Senior Technical Consultant
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Original Message:
Sent: 02-23-2026 03:58
From: Yann Foucaud
Subject: Queue Position
Hello,
In a voice inbound queue flow,
How can we announce a customer's queue position only when their place in the queue changes?
Has anyone already implemented this feature and could share the steps or details for setting it up?
Thank you.
#Routing(ACD/IVR)
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Yann Foucaud
Specialist IT Voice Comms, IT- Architecture (Corp EMEA),
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