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  • 1.  Queue Segmentation for Canned Responses - Coming Soon!

    GENESYS
    Posted 02-28-2024 06:07
    Edited by Marudhu Pandian 02-28-2024 06:07

    Hello Genesys Community,

    The wait is almost over! Queue Segmentation for Canned Responses will be available in early Q2. Thank you for your patience and understanding.

    Administrators can assign specific canned responses libraries to queues, which will limit the number of responses an agent has access to during an interaction. This will reduce the time needed for agents to search through libraries and pick out a required response, especially in cases where there are a large number of libraries and responses.

    A new tab, Canned Responses, will be available in the queue configuration screen. Administrators can assign specific libraries to the queue from here.

    #DigitalChannels

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    Marudhu Pandian
    Genesys - Employees
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  • 2.  RE: Queue Segmentation for Canned Responses - Coming Soon!

    Posted 8 days ago

    Hi Marudhu, 

    Appreciate the above annoucement. Do we have a potential release date for the feature yet? we are really looking forward for this feature. 



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    Ram Prashanth Muralikrishnan
    Germany
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  • 3.  RE: Queue Segmentation for Canned Responses - Coming Soon!

    GENESYS
    Posted 5 days ago
    Edited by Marudhu Pandian 5 days ago

    Hi Ram,

    Hope you are doing good. :)

    We are targeting the end of this month for releasing this. Thanks for reaching out.

    Regards,
    Marudhu



    ------------------------------
    Marudhu Pandian
    Genesys - Employees
    ------------------------------



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