Genesys Cloud - Main

Hey All, 

I have created a role for Supervisor and assigned them to a division. when they create a campaign and go to select queue , they can see all the queues from all the divisions. - is this normal ?

While going through the Genesys documentation i came across below, however it doesnot specify all queue's for that division or all queue's created in our Org or across all divisions.

"

1. Select a queue of agents that you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues."

I want to limit supervisor to select only the queue within the division - i have checked all the outbound > permissions but could not find the right permission. 

Would this be another global permission that i have to remove and does this mean this change could affect any of the reporting or supervisory functions. 

Any one come across this please let me know 

thanks 

Sid...

Hi Sid,

There is a FAQ that might answer your question: Why do I see all user and queues data in divisions to which I don't belong? I hope this helps

Hey All, 

I have created a role for Supervisor and assigned them to a division. when they create a campaign and go to select queue , they can see all the queues from all the divisions. - is this normal ?

While going through the Genesys documentation i came across below, however it doesnot specify all queue's for that division or all queue's created in our Org or across all divisions.

"

1. Select a queue of agents that you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues."

I want to limit supervisor to select only the queue within the division - i have checked all the outbound > permissions but could not find the right permission. 

Would this be another global permission that i have to remove and does this mean this change could affect any of the reporting or supervisory functions. 

Any one come across this please let me know 

thanks 

Sid...

Hey Sam, 

thanks, I have already looked at this document. The question that i have is "if a supervisor is adding a queue to an agent he/she can only see all the queues from that particular division. So if he/she is creating a new outbound campaign he/she should only see the queues belonging to that division. Also the first step in creating Outbound campaign is to chose the division and I would believe that should limit access to queues within that division only. 

I believe there could be a role to limit access of a supervisor to view queues of that particular division. 

Hi Sid,

There is a FAQ that might answer your question: Why do I see all user and queues data in divisions to which I don't belong? I hope this helps

Hey All, 

I have created a role for Supervisor and assigned them to a division. when they create a campaign and go to select queue , they can see all the queues from all the divisions. - is this normal ?

While going through the Genesys documentation i came across below, however it doesnot specify all queue's for that division or all queue's created in our Org or across all divisions.

"

1. Select a queue of agents that you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues."

I want to limit supervisor to select only the queue within the division - i have checked all the outbound > permissions but could not find the right permission. 

Would this be another global permission that i have to remove and does this mean this change could affect any of the reporting or supervisory functions. 

Any one come across this please let me know 

thanks 

Sid...