BasilioJrGuevarra | 2024-08-19 09:59:28 UTC | #1
We are planning to restructure our canned response and assign them to queues(for restriction purposes). We have a a lot of queue's and wondering if we can use a script to easily update the queues through CLI or Javascript. Any pointers would be great.
jacobshaw | 2024-08-20 17:25:22 UTC | #2
Hi @BasilioJrGuevarra While searching for an API resource that meets this need, I found this previous thread. Looks like the addition of the canned response configuration via queue is recent, so the API is still in the process of being updated to reflect that change. https://developer.genesys.cloud/forum/t/cant-update-canned-response-settings-with-queue-put/27663
BasilioJrGuevarra | 2024-08-21 07:08:48 UTC | #3
Thanks Jacob, I will keep an eye on it.
system | 2024-09-20 07:09:37 UTC | #4
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