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  • 1.  Queue Waiting for Non Voice

    Posted 10-23-2019 07:43
    No replies, thread closed.
    Dear Experts ,

    Do we have any option in Non Voice -Queues to terminate the interaction (Chat, Messaging flows) after specif time (timeout) ?

    if yes ?

    can we add a text as a reply ("we are sorry to not able to server you at the moment")



    Thanks in Advance 

    #Implementation

    ------------------------------
    Noufal Ebrahim

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  • 2.  RE: Queue Waiting for Non Voice

    Posted 10-23-2019 08:36
    No replies, thread closed.
    Hi Noufal,

     I believe you can do this for chat and e-mail interactions using the "Inbound Chat" or "Inbound E-mail" Flows - but it depends on what you want to send and at which stage of the flow you wish this to occur.

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    Gordon Thomson
    Dialler Manager
    Actavo
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    Original Message


  • 3.  RE: Queue Waiting for Non Voice

    Posted 10-23-2019 09:36
    Edited by George Ganahl 10-23-2019 09:36
    No replies, thread closed.
    Once the email or chat or message has been transferred to queue, the flow ends and Architect has no more effect on the interaction. There is no In-Queue Email flow or In-Queue Chat flow or In-Queue Message flow functionality like there is for In-Queue Call flows.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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