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queueId is not showing up in the groups of conversation aggregates

  • 1.  queueId is not showing up in the groups of conversation aggregates

    Posted 06-05-2025 18:09

    sgodala | 2023-10-18 07:35:48 UTC | #1

    Hi Genesys,

    I am building a report with conversation aggregates. I want them to be grouped by queue. Here is the code. The resulting json is not showing the queueId column in the groups category.

    data = { "interval": interval_dt, "granularity": "PT15M", "groupBy": ["queueId","mediaType","interactionType"], "views": [ ], "metrics": [ "nOverSla", "tAnswered", "tHandle", "tAbandon", "theld" ] }

    Please help me

    system | 2023-11-18 07:35:56 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 22602



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