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  • 1.  Queues per Agent

    Posted 07-26-2023 14:18
    No replies, thread closed.

    Hello. Genesys Cloud has a limit of 5000 members per queue. Is there a limit on how many queues can be assigned to a single agent? Thanks. 


    #PlatformAdministration

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    Maria Abegglen
    Navitus
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  • 2.  RE: Queues per Agent

    Posted 08-01-2023 04:02
    No replies, thread closed.

    I don't see any place that there is a limit.  Something to ask product management or perhaps @Chris Bohlin might know.  I would not even attempt to find out.  There are much better ways of managing agents and assignments like groups and skills to create a more efficient and easier-to-manage environment.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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