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  • 1.  Queues performance, no aggregate metrics when filtering based on division

    Posted 03-27-2019 08:18
    No replies, thread closed.
    In the Queues Performance view it is possible to select multiple queues using the filter. The summary row then shows aggregate metrics for the selected queues. However, when I'm  selecting queues by using a division as a filter there are no aggregate metrics shown. Is this a bug or just a feature that is missing? Filtering based on division is basically useless if aggregate metrics are not shown.
    #Reporting/Analytics
    #Unsure/Other

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    Juha Niinimaki
    Konecranes Oyj
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  • 2.  RE: Queues performance, no aggregate metrics when filtering based on division

    Posted 03-27-2019 13:10
    No replies, thread closed.
    Due to performance concerns, the summary row only displays aggregate data for a list of queues that does not have paging. When filtering by division, paging is still present so at this time, we don't support summary row data there. I've made a note to explore other possible ways of handling this situation in the future. Thanks for the great feedback!

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    Maisey Harris
    Team Lead, Sr. Software Engineer, Analytics UI
    Genesys
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    Original Message


  • 3.  RE: Queues performance, no aggregate metrics when filtering based on division

    Posted 09-30-2020 11:31
    No replies, thread closed.
    @Maisey Harris Sorry for a very old reply. Was wondering if there is any update on being able to filter based on division and still get aggregate data?

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    Paul Dittrich
    Aria Solutions
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    Original Message


  • 4.  RE: Queues performance, no aggregate metrics when filtering based on division

    Posted 09-30-2020 11:37
    No replies, thread closed.
    At this point it is still unsupported; I recommend posting an Idea so that we can get it prioritized by the Product Management organization.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


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