Genesys Cloud - Main

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia

Hi everyone.

On our contact center, we would like to restrain access per queue for supervisors that can access to queue configuration and queue performance.

For instance:

Queue A:

Only supervisor A can view everything related to this queue, and nothing about the other queues.

Queue B:

Only supervisor B can view everything related to this queue, and nothing about the other queues.

Is this possible?

I think this topic e related to this:
PureCloud - Genesys

Thank you in advance.

Best regards,
Ana Laia