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  • 1.  Queues Voice Mail Messages behavior

    Posted 03-20-2020 10:24
    No replies, thread closed.
    Hi There

    Is it possible to configure calls forwarded to a queue's voice mailbox  to behave like calls forwarded in to an agents  voice mailbox ? When an agent is not online, their calls will be directed to their voicemail, and these messages will remain in the voice mailbox without interrupting the agent when they come back online.   However, calls forwarded to a queue's mailbox when there are no agents available on the queue, will be directed to an agent as soon as an agent comes back on queue.
    Regards


    #Telephony

    ------------------------------
    Samuel Effange
    Nissan North America, Inc.
    ------------------------------


  • 2.  RE: Queues Voice Mail Messages behavior

    Posted 03-21-2020 17:38
    No replies, thread closed.
    This is on the near-term roadmap (3 to 6 months is my guess) and will allow the voicemail to be emailed the same as a user's voicemail.  This will help people on-call or weekend coverage right now.  In the meantime, I suggest you have them download collaborate and have the on-call agent log into a user you have set up to receive the voicemails.  They will be alerted by the app, listen to the voicemail, and can call the person back all in the app.  

    Let me know if you want more details.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Queues Voice Mail Messages behavior

    Posted 03-23-2020 12:19
    No replies, thread closed.
    Hi Robert,Thanks for your response, for the time being, we have configured our system to transfer all the calls to a user's mailbox instead of the queue's voicemail. Given that the voice mail message will be forwarded to the agents email address as a wave file.
    Regards

    ------------------------------
    Samuel Effange
    Nissan North America, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Queues Voice Mail Messages behavior

    Posted 03-23-2020 12:48
    No replies, thread closed.
    Yep.  Perfect workaround for now.  That feature should be out Q2

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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