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  • 1.  Quick Learning is now available in Genesys Education

    Posted 07-21-2026 10:25
    Edited by Melissa Talamonti-Clark 07-30-2026 20:59

    Education is excited to introduce Quick Learning, a new learning modality designed to help you build skills through short, focused learning experiences that fit into your busy day.

    Each Quick Learning experience is designed around a single performance objective and can typically be completed in 10 minutes or less. Quick Learnings are designed to complement, not replace, our traditional learning offerings. Whether you need a quick refresher, want to learn a new feature, or are looking to solve a specific task, these bite-sized resources make it easy to learn exactly what you need-when you need it. 

    Quick Learning experiences are available in a variety of formats, including short videos, brief e-learning modules, job aids, simulations, and assessments.

    We currently have Quick Learnings for the following topics:

    • Genesys Cloud Copilot

    • Supervisor AI for Quality Management

    • Time-Off Management

    • WEM/WFM

    • ​ServiceNow

      To make them even easier to find, we've added a Quick Learning filter to the Genesys Education catalog. We already have more than 25 Quick Learning experiences available, with many more on the way. 

      Best of all, some of them are free if you have a free Genesys Education subscription. Browse the catalog, filter by Quick Learning, and start learning in minutes!

      Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.


      #GenesysCloud
      #Training

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      Melissa Talamonti-Clark
      Product Manager, Genesys Education
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    • 2.  RE: Quick Learning is now available in Genesys Education

      Posted 07-21-2026 12:26

      A very interesting launch!



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      Camila Meneghini
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    • 3.  RE: Quick Learning is now available in Genesys Education

      Posted 07-21-2026 15:27

      Muito legal e interessante esse lançamento!!



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      Eduardo Hubner
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    • 4.  RE: Quick Learning is now available in Genesys Education

      Posted 07-21-2026 17:00

      Thanks for sharing this, Melissa! This is a great initiative.



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      Raphael Poliesi
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    • 5.  RE: Quick Learning is now available in Genesys Education

      Posted 07-21-2026 17:56
      Edited by Phaneendra Avatapalli 07-21-2026 17:57

      Another great addition thank you



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      Phaneendra
      Technical Solutions Consultant
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    • 6.  RE: Quick Learning is now available in Genesys Education

      Posted 07-29-2026 16:02

      Great! 



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      Lucas Santana
      Pre-Sales Consultant at Solve4ME
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    • 7.  RE: Quick Learning is now available in Genesys Education

      Posted 07-30-2026 12:42

      Very interesting!  Thanks for sharing this.



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      Giulia Rokicki
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    • 8.  RE: Quick Learning is now available in Genesys Education

      Posted 07-30-2026 13:29

      Amazing, always great to have other options to quick refresh some knowledge. Thanks for sharing, Melissa.



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      Diego Halter
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