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  • 1.  Quick Replies Chat channel

    Posted 02-25-2022 14:57
    No replies, thread closed.
    We are looking to implement quick replies for web chat channel, If i am reading this right, it appears it is not available on web chat channel?  Is this on the roadmap, if so, when maybe.  our use case is to present 4 dates to our customer and they can choose the payment date of choice.  thanks


    Work with quick replies in bot conversations - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    Work with quick replies in bot conversations - Genesys Cloud Resource Center
    Suggested content Homepage Work with quick replies in bot conversations Quick replies are responses that users can select as a reply during a message interaction. When they select the quick reply, it becomes part of the message. After they send the response, the quick replies disappear, which prevents a scenario where customers can select replies attached to earlier messages in the interaction.
    View this on Genesys Cloud Resource Center >

    #ArchitectureandDesign
    #DigitalChannels
    #Roadmap/NewFeatures

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    Clayton Curtis
    Enova Online Services, Inc.
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  • 2.  RE: Quick Replies Chat channel

    Posted 02-26-2022 12:19
    No replies, thread closed.
    You are correct.  RCS (rich content services) are only available with Web Messaging.  You should not be deploying Chat anymore.  

    Yes, Web Messaging does support quick replies using bots.  For your case, I would suggest a Dynamic Slot that looks up the dates and then presents them with an Ask for Slot tool.  These will be presented to the customer as quick replies.  Make sure you turn on that option in the Bot Flow Settings in the Bot.  


    Work with quick replies in bot conversations - Genesys Cloud Resource Center (mypurecloud.com)

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Quick Replies Chat channel

    Posted 02-28-2022 09:53
    No replies, thread closed.
    Indeed - Rich Messaging is not planned for Web Chat: you should definitely adopt Web Messaging for all upcoming innovation.

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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


  • 4.  RE: Quick Replies Chat channel

    Posted 03-01-2022 14:22
    No replies, thread closed.
    Robert, wealth of information (also you Angelo).....thanks much.  So the team is in process of converting bot flows to inbound messaging.  We are testing and created ask for slot, but stuck on how we could present a variable as the quick reply bubble.  i..e we search our back end db for 4 due date options.  we want to present those dates.  the only thing i have figured out so far is to present a static value.  thanks in advance!!

    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Quick Replies Chat channel

    Posted 03-01-2022 14:28
    No replies, thread closed.
    You need to enable in the User Input:



    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: Quick Replies Chat channel

    Posted 03-01-2022 15:22
      |   view attached
    No replies, thread closed.
    think i found my issue, i have quick replies on but i don't have dynamic slot option...see screenshot.


    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------

    Original Message


  • 7.  RE: Quick Replies Chat channel

    Posted 03-01-2022 16:28
    No replies, thread closed.
    Looks like GA may have been delayed on this feature.  I think is should be released in the next few weeks.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 8.  RE: Quick Replies Chat channel

    Posted 03-02-2022 13:13
    No replies, thread closed.
    Hi,

    I am one of the Product Managers for Dialog Engine Bot Flows. If you would like me to add you to the Dynamic List beta to get early access to the feature just let me know.

    If you send your org ID and region to the below 2 contacts one of us can pick it up.:

    Nicola.Conlon@genesys.com
    Patrick.Donnellan@genesys.com

    Thanks,
    Nicola

    ------------------------------
    Nicola Conlon
    Genesys - Employees
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    Original Message


  • 9.  RE: Quick Replies Chat channel

    Posted 03-02-2022 13:29
    No replies, thread closed.
    Thank you, Dr. Conlon.  Didn't want to volunteer this on your behalf.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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