If you reference this Blog post on our Genesys Cloud Dev Center (https://developer.genesys.cloud/blog/2021-09-03-transferring-calls-to-external-using-byoc/), it can help guide in making that work. You can pass the call out to Quiq for their bot to handle. If they need to escalate to an agent they can SIP REFER it back to Genesys and pass values in the SIP User-to-User header or in X-* custom headers. When Genesys gets the call back in Architect you can access those values in the SIP header to provide context to the agent as to what they were doing in the bot when it escalated. You can even go so far as to develop a Interaction Widget can can display to the agent in the widget panel of the integration and display the bot conversation to the agent so that they have complete context.
If you need help with any of this you can reach out to your Genesys Account team and they can connect you to Genesys Professional Services who can help you get this working.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com
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Original Message:
Sent: 03-05-2025 16:43
From: Derbe Dike
Subject: Quiq AI bot
Hi Sthefany,
The proposed plan is to connect a SIP trunk to handle the audio to Quiq and then pass it back to Genesys for an agent. We're still getting the pieces together.
Regards,
Derbe Dike
Business Systems Analyst, Telephony
Chamberlain Group
6020 S Country Club Rd.
Tucson, AZ 85706
M: +1.520.548.6895
O: +1.520.548.6895
Derbe.Dike@chamberlain.com
chamberlaingroup.com
Original Message:
Sent: 3/5/2025 4:21:00 AM
From: Sthefany Cesin Porcar
Subject: RE: Quiq AI bot
Hi Derbe,
Did you find a solution to integrate with quiq? I am in the same situation
Thanks
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Sthefany Cesin Porcar
Original Message:
Sent: 08-29-2024 12:19
From: Derbe Dike
Subject: Quiq AI bot
Hi Cameron,
No, I don't see it in there either. Was hoping someone else had experience.
Regards
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Derbe Dike
The Chamberlain Group LLC
Original Message:
Sent: 08-29-2024 10:38
From: Cameron Tomlin
Subject: Quiq AI bot
Hello Derbe,
Is this an official appfoundry integration? I can't seem to find in it in the app foundry.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 08-27-2024 11:24
From: Derbe Dike
Subject: Quiq AI bot
Hi,
Has anyone integrated a Quiq AI bot to Genesys, or do you know of any resources that would help?
It uses API for transfer and hangup. Also needs PSTN for bridged transfer to Genesys in the event of escalation to an agent.
Thanks in advance.
Derbe
#API/Integrations
#quiq #pstn
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Derbe Dike
The Chamberlain Group LLC
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