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Hi Kevin,

Interesting use case - this comes up quite a bit with R2S when external access needs to be more granular than what the platform natively exposes.

Beyond the usual retention/tagging ideas, one approach you might want to consider is controlling exposure at the policy and retrieval layer rather than the recording itself:

🔐 Option 1: Policy-based exclusion (if using selective exposure via R2S config)

If your R2S integration is driven by policies (recording export criteria, filters, or API queries), you could:

• Apply a specific tag, wrap-up code, or participant attribute to that interaction
• Then explicitly exclude that attribute in the R2S export/query logic

👉 This way, the recording:

• Remains fully available inside Genesys Cloud
• Never gets exposed downstream to the third party

🧩 Option 2: Use Division / Permission Segmentation (often overlooked)

If your organization uses Divisions, another alternative is:

• Move or associate the interaction to a restricted division
• Ensure your R2S integration credentials or OAuth client are scoped only to certain divisions

💡 This is powerful because it:

• Doesn't modify the recording itself
• Uses native access control boundaries instead of data manipulation

🕒 Option 3: Delay + selective deletion in R2S layer

If recordings are already being pushed:

• Check if your R2S flow allows post-processing filters or delayed sync
• You could implement logic to:
  • Identify the recording ID
  • Prevent indexing or remove it only from the R2S repository (not Genesys Cloud)

⚠️ Important consideration

Genesys Cloud itself doesn't currently support a "hide from R2S but keep internal" toggle at recording level, so the key is:

✅ Practical recommendation

If you want the least intrusive and most scalable solution, I'd go with:

It's simple, auditable, and avoids restructuring permissions unless necessary.

Curious to know how your R2S integration is currently pulling recordings (bulk export, event-driven, API polling, etc.), as that can open up even more precise controls.