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R2S Third Party Access - restricting an Audio Interaction

  • 1.  R2S Third Party Access - restricting an Audio Interaction

    Posted an hour ago

    Hi all,

    I use "Genesys Recording as a Service R2S" to provide some third parties access to listen to interaction audio recordings.

    We have a specific audio recording which we would like to remove from R2S but keep in the Genesys Cloud platform for internal use only.

    Can anyone recommend ways to do this?

    Looking forward to your suggestions, 

    Kevin


    #Integrations
    #PlatformAPI

    ------------------------------
    Kevin Roddis
    Engineer
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