Genesys Cloud - Main

Hi all! 

I've been trying to build an inbound call flow that will do a transfer to 1 of 3 external numbers. 

I want this flow to randomize which number it chooses, and that it keeps trying until one of the numbers answers. 

I tried using the RandomInt function in a switch but that did not work as it only tried one number and it was always the same one. 


Any suggestions? 

#ArchitectureandDesign

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David Resch
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Here's an example using a collection of numbers to try & a loop to go through them.

The full expression for Task.phoneToTry is If(Count(Task.phoneNumbers)>1, Task.phoneNumbers[RandomInt(Count(Task.phoneNumbers)-1)], Task.phoneNumbers[0])

The full expression for the update data in the failure path isRemoveItem(Task.phoneNumbers, Task.phoneToTry)

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Melissa Bailey
Software Engineer
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