Genesys Cloud - Developer Announcements!

 View Only

Sign Up

  • 1.  Rate limit introduction on the flows query endpoints

    Posted 08-11-2025 09:57
    Edited by Ananya Singh 08-11-2025 09:58

    Summary

    We’re introducing rate limits on the flows querying endpoints in the public API:

    • GET /api/v2/flows
    • GET /api/v2/flows/divisionviews

    The rate limit is a graduated limit that depends on the page size provided in the query.

    Rate Examples:

    • page size=25 -> 12000 requests/minute
    • page size=50 -> 6000 requests/minute
    • page size=75 -> 4000 requests/minute
    • page size=100 -> 3000 requests/minute
    • page size=250 -> 1200 requests/minute
    • page size=500 -> 600 requests/minute

    Effective Date

    Monday, September 01, 2025

    Details

    We've seen customers hit the flows query endpoint hard with the max page size of 500 which causes throttling on the back end in dynamo. The rate limit mitigates that, and as you can see it's a very generous rate at lower page sizes.

    Customer Impact

    When the rate limit is breached, the response on the given requests would be a 429 http status code, which would allow clients to retry with backoff.

    Impacted Resources

    GET /api/v2/flows

    GET /api/v2/flows/divisionviews

    Issue References

    [ADS-5801]

    Contacts

    @Brian Brian Parsons  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.



  • 2.  RE: Rate limit introduction on the flows query endpoints

    Posted 08-28-2025 08:19

    At what level does this affect? It can't be per token, as it is already limited to 300 global requests/minute. And per user it is 3000 requests/minute, so I guess it is not this either.



    ------------------------------
    Adrián Santamaría
    ------------------------------