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Re-Assign an interaction to another queueId

  • 1.  Re-Assign an interaction to another queueId

    Posted 06-05-2025 18:24

    Chris_Carr | 2022-11-09 17:26:28 UTC | #1

    Hello,

    Is it possible to re-assign or assign an interaction to a specific queue in any way? Cannot seam to find anything under conversationsAPI.

    Thank you

    Kind Regards, Chris Carr

    tim.smith | 2022-11-15 16:12:33 UTC | #2

    POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/replace. See also https://developer.genesys.cloud/routing/conversations/transfer

    Chris_Carr | 2022-11-14 12:04:20 UTC | #3

    Thanks a lot Tim, appreciate it :slight_smile:

    system | 2022-12-15 12:04:57 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 17153



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