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Re-authenticating message appear when end user move between web pages

  • 1.  Re-authenticating message appear when end user move between web pages

    Posted 07-16-2025 02:15

    Hi Team,

    Hope to see if anyone encountered this issue before raising it with Genesys customer care. 

    We are in the testing phase of authenticated web messaging deployment. During testing, the business tester observed the "Re-authenticating..." message appearing for a brief period while they are trying to move between web pages. Is this message coming from Genesys? If so, is there a way to make it disappear? 

    Thanks in advance.
    #WebMessaging #Authenticated Web Messaging 

    #WebMessaging

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    Dhanalakshmi Vasudevan
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  • 2.  RE: Re-authenticating message appear when end user move between web pages

    Posted 07-16-2025 05:54

    Hi Dhanalaksmi, we have not reached this stage of development yet but would be good to know what solution you find out.
    Regards



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    Vineet Kakroo
    Senior Technical Consultant
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