Genesys Cloud - Main

Hi,

We are trying to check how many agents are logged into the queue or not using API. If agents are on Queue then call should route to Queue or else call should route to the assigned user.
Is it possible to achieve this task using API, please provide the information


Thank you
Bharath
#Integrations

------------------------------
Bharath Gowda
HMC3 LLC
------------------------------

I recommend you visit the developer website to learn more about using the API.

Here's the link to the overview on all the analytics APIs:  https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html

There's also a forum where you can ask developer related questions.

------------------------------
Darlene Oordt
Sr Director, Product Management
Genesys - Employees
------------------------------

Hi Bharath,

Your question was discussed on the most recent episode of the PureCloud Community Q&A Show! Hopefully, the resources @Becky Powell mentions can help you! Check out the episode here!​​​

------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
------------------------------