Workforce Engagement Management

Hi Heather, I need a little more information on reproducing this issue. Can you provide the steps from end-to-end? Thanks so much for your help.

Thank you!

The schedule is already published, including any time off.

1. I select the reschedule option.
2. I skip step 1, and select all agents in step 2.
3. In step 3, I choose to reschedule only On Queue, Breaks and Meal.
4. I don't change anything on step 4, and this is left at default selection.

When the re-schedule completes, I get the below suggested change:

I would never opt to replace sickness with a schedule when optimising, and so I need to select revert on all time off applied to the schedule before accepting the changes.

Does this provide what you need?

Thanks again for looking at this,

Heather 

Hi Heather, I need a little more information on reproducing this issue. Can you provide the steps from end-to-end? Thanks so much for your help.

Hi Heather,

Those steps were sufficient for me to reproduce the issue. To reproduce I had to replace a shift with a full day time off in the schedule editor. If I instead created a full day time off request, synchronized/applied the time off in the schedule editor and saved, then rescheduled it left the full day time off unchanged.

Since you left 'Do not reschedule manually modified shifts' selected, then this appears to be a bug. If you open a support ticket, be sure to note that engineering is already aware. I'll work with the correct team and get an item added to our backlog and worked in the schedule to be addressed.

Thank you!

The schedule is already published, including any time off.

1. I select the reschedule option.
2. I skip step 1, and select all agents in step 2.
3. In step 3, I choose to reschedule only On Queue, Breaks and Meal.
4. I don't change anything on step 4, and this is left at default selection.

When the re-schedule completes, I get the below suggested change:

I would never opt to replace sickness with a schedule when optimising, and so I need to select revert on all time off applied to the schedule before accepting the changes.

Does this provide what you need?

Thanks again for looking at this,

Heather 

Hi Heather, I need a little more information on reproducing this issue. Can you provide the steps from end-to-end? Thanks so much for your help.

As engineering was already aware I have not raised a ticket, but have been checking this weekly.  I still have the same result. As this has been acknowledged as a bug, is there a timeframe on them being fixed? Thanks.

Hi Heather,

Those steps were sufficient for me to reproduce the issue. To reproduce I had to replace a shift with a full day time off in the schedule editor. If I instead created a full day time off request, synchronized/applied the time off in the schedule editor and saved, then rescheduled it left the full day time off unchanged.

Since you left 'Do not reschedule manually modified shifts' selected, then this appears to be a bug. If you open a support ticket, be sure to note that engineering is already aware. I'll work with the correct team and get an item added to our backlog and worked in the schedule to be addressed.

Thank you!

The schedule is already published, including any time off.

1. I select the reschedule option.
2. I skip step 1, and select all agents in step 2.
3. In step 3, I choose to reschedule only On Queue, Breaks and Meal.
4. I don't change anything on step 4, and this is left at default selection.

When the re-schedule completes, I get the below suggested change:

I would never opt to replace sickness with a schedule when optimising, and so I need to select revert on all time off applied to the schedule before accepting the changes.

Does this provide what you need?

Thanks again for looking at this,

Heather 

Hi Heather, I need a little more information on reproducing this issue. Can you provide the steps from end-to-end? Thanks so much for your help.