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Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?

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  • 1.  Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?

    Posted 06-14-2024 09:42
    No replies, thread closed.

    When attempting to filter Scheduled code and Actual code we are seeing a list of 60ish codes which half are inactive. Is this something that can be cleared, some of these codes have been inactive for 12 months?

    If not then a select all option at the top would be very helpful.


    #Workforce Management
    #Monitoring/Adherence

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    Alex MacMillan
    SUNWING VACATIONS INC.
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  • 2.  RE: Real-time Adherence, Can you remove inactive Scheduled and Actual codes from filter?

    Posted 06-17-2024 09:27
    No replies, thread closed.

    Hi Alex, 

    Currently there is not a way to hide/filter out the "inactive" activity codes from the Scheduled Code and Actual Code fields in the RTA screen.  While we need to keep inactive codes for historical reporting so that data is not deleted, we could potentially remove the inactive codes from RTA.

    I created an idea for you here.  Please vote on this and if we can get enough votes we can prioritize the work.  

    https://genesyscloud.ideas.aha.io/ideas/WEM-I-909

    Thank you,

    Chris Johnson



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    Christopher Johnson
    Genesys - Employees
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