Reply from Genesys:
Thank you for opening a case with us. My name is Steven with Product Support.
I have been assigned to your case, 0004112837, and will be taking full ownership from this point forward. Rest assured, I will be working closely with you to find a resolution.
My understanding from the case details is that the Real-Time screen monitoring permissions that were added this week have disappeared.
This occurred because the feature has been temporarily rolled back due to an issue it is causing with notifications and subscription topics.
Our internal teams are working on resolving this as soon as possible, but we don't currently have an ETA for resolution.
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Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority
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