Genesys Cloud - Developer Community!

 View Only

Sign Up

RealTime AudioConnector for Azure OpenAI

  • 1.  RealTime AudioConnector for Azure OpenAI

    Posted 03-31-2025 02:51

    Hello,

    Have anyone challenged this integration already for use with OpenAI from Azure ? My situation now is :

    • I have working integration
    • When calling the AudioConnector form Architect flow I get the connection request on my OpenAI Azure
    • Sending back data to open the connection : (type "opened", version, id etc.) {"version":"2","type":"opened","seq":1,"clientseq":1,"id":"xxxxx","parameters":{"startPaused":false,"media":[{"type":"audio","format":"PCMU","channels":["external","internal"],"rate":8000}]}}
    • What I am receiving back from Genesys is the bytes as expected, but after converting that it has 0s legth and no audio. 

    Is there a step I am missing ? Once connection is opened, how can I exchange then audio properly ? 


    #Architect
    #Integrations

    ------------------------------
    Wojciech Piatkiewicz
    Mr
    ------------------------------